Frequently Asked Questions

About 15 minutes. Paste your website URL, review the knowledge base Auravoce generates, pick a voice, and forward your number. Most customers take their first live call the same day.

No. Keep your number and forward calls to Auravoce. We also provide a dedicated local or toll-free number on every plan if you'd prefer to advertise one.

Yes. Every agent gets a test number you can call as often as you like during the trial. You can also run text-based simulations in the console to check answers before going live.

Auravoce introduces itself as your business's virtual assistant by default. You can customise the greeting, but we recommend keeping the disclosure — it's required in several jurisdictions and callers respond better to honesty.

It never guesses. It offers to take a message, schedule a callback, or transfer to a team member based on your rules. Unanswered questions appear in your "gaps" list so you can add answers in one click.

Yes — warm transfer with a spoken summary to your team member, or cold transfer, to any number or extension. Define triggers like "emergency", "wants to cancel", or "asks for a manager".

The agent supports natural barge-in: if the caller starts talking, it stops and listens. Noise suppression and accent-robust speech recognition are built in and tuned on real phone audio.

Yes. Unlike a receptionist, Auravoce answers unlimited simultaneous calls — nobody gets a busy signal during a storm, a promotion or Monday morning.

Google Calendar, Outlook/Microsoft 365, Calendly, Acuity, Jane, Cliniko, Dentrix, ServiceTitan and Jobber for scheduling; HubSpot, Salesforce, Zoho, Pipedrive and GoHighLevel for CRM. Zapier and a REST API cover everything else.

Yes. Availability is checked live at the moment of booking, with configurable buffers, service durations and per-staff calendars.

Every call produces a transcript, a short summary, detected intent, sentiment and a recommended next step. Summaries are emailed, pushed to Slack and written to your CRM contact.

Recordings are encrypted at rest and in transit, retention is configurable, and data residency (US or EU) is available on Growth and Scale. Scale customers can sign a HIPAA BAA. Your data is never used to train shared models.

You do. Export or delete them at any time from the console or via API.

Plans include a monthly pool of talk minutes; overage is billed per minute at your plan's rate, rounded to the second. You can set a hard spending cap.

Yes. Monthly plans cancel instantly from the dashboard; yearly plans run to the end of the term. Turn off call forwarding and your line goes straight back to how it was.