EFFECTIVE: 1 OCTOBER 2026
These Terms of Service ("Terms") govern access to and use of the Auravoce platform, console, APIs and related services (the "Service") provided by Auravoce, Inc. By creating an account you agree to these Terms on behalf of yourself and the business you represent.
1. Accounts and eligibility
You must be at least 18 and authorised to bind your business. You are responsible for safeguarding credentials and for all activity under your account, including agents configured by your team members.
2. Free trial
New accounts receive a 14-day trial including 100 talk minutes. No payment method is required. At the end of the trial the account pauses until a plan is selected; configuration is retained for 60 days.
3. Plans, minutes and billing
- Subscriptions renew monthly or yearly until cancelled. Fees are charged in advance; overage minutes are charged in arrears at the plan rate, rounded to the second.
- Monthly plans may be cancelled at any time and remain active until the end of the billing period. Yearly plans are non-refundable except where required by law.
- You may set a spending cap; when reached, agents switch to message-taking mode.
- Prices may change with at least 30 days' notice; changes apply from your next renewal.
4. Your content and data
You retain all rights to knowledge-base content, call recordings and transcripts ("Customer Data"). You grant Auravoce a licence to process Customer Data solely to provide and secure the Service. Our handling of personal data is described in the Privacy Policy and Data Processing Addendum.
5. Acceptable use
You agree not to use the Service to: place calls in violation of telemarketing, robocall, consent or do-not-call laws (including TCPA, TSR and equivalents); impersonate a human where disclosure is legally required; harass, defraud or deceive callers; process payment card data outside the PCI-safe hand-off; or interfere with the Service's security or other customers' use. You are responsible for obtaining any required call-recording consent in your jurisdiction.
6. Telephony
Phone numbers are provided through carrier partners and remain subject to carrier rules. Emergency (911/112) calling is not supported on Auravoce numbers. Call forwarding from your existing number is configured and controlled by you with your carrier.
7. Service levels and support
We target 99.9% monthly uptime for the voice platform; the Scale plan includes a contractual SLA with service credits. Support channels and hours depend on your plan.
8. Intellectual property
The Service, including software, models, voices and documentation, is owned by Auravoce and its licensors. Voice clones created from your recordings are usable only within your account and are deleted on request.
9. Disclaimers
The Service is provided "as is". AI agents may occasionally misunderstand or misstate information; you are responsible for reviewing knowledge-base content and configuring hand-off rules appropriate to your business, particularly for medical, legal or safety-related calls.
10. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental or consequential damages, and Auravoce's aggregate liability is limited to the fees paid by you in the 12 months preceding the claim.
11. Termination
Either party may terminate for material breach uncured within 30 days of notice. On termination you may export Customer Data for 30 days, after which it is deleted in accordance with our retention schedule.
12. Governing law
These Terms are governed by the laws of the State of California, with exclusive venue in San Francisco County, unless a signed enterprise agreement states otherwise.
Contact
Questions about these Terms: legal@auravoce.com